Операційна менеджерка програми ENGin \ Operational Associate at ENGin
ENGin is a global nonprofit organization that aims to connect Ukraine to the world to propel its postwar reconstruction and longer-term economic & social development. We pair Ukrainian youth with English-speaking volunteers worldwide for English conversation practice and intercultural exchange.
We are hiring a Ukrainian Operations Associate at ENGin.
This person will be responsible for supporting the team with many aspects of program operations:
- Interviewing prospective students and volunteers.
- Answering customer service emails and messages.
- Matching accepted students to volunteers.
- Send out email reminders to onboarding participants or check-ins to current participants.
The mix of tasks will change each week based on program needs and team availability (for instance, if an interviewer is out on vacation, you will do more interviews that week; if we receive many emails, you will spend more time answering those). During quieter weeks, you will keep an eye on all these processes and look for ways to improve them.
REQUIREMENTS:
High English fluency, C1+
- Ukrainian language proficiency - native speaker
- Experience in customer support is a big advantage
- High energy to speak to new people one-on-one (for interviews)
- Eager to be challenged and grow each day
- High attention to detail
- Age 18+
- Commitment of at least 1 year
- Workload 40 hours/week
- Very flexible (each week is different, and evenings/some weekends are required)
- Share our mission
- Team player: willing to collaborate with the team closely
WHAT WE OFFER:
- Expected start date - January 2025; paid training required
- Official employment
- Flexible working hours
- Remote work
- The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!
