Middle IT Administrator
About Hacken
We are a leading Web3 cybersecurity company with an essential focus on blockchain security and a community of like-minded people who are passionate about a common goal. Our mission is to make Web 3.0 a safer place. We are a fast-developing company in an innovative sphere. As the cyber market is growing rapidly, we have a strong intention to make it safer and more resilient against emerging threats. By leveraging cutting-edge technologies, fostering collaboration, and continuously innovating, we aim to set new standards in cybersecurity, ensuring that the decentralized future is secure for everyone. Our commitment to excellence drives us to protect the digital assets and privacy of our clients, making us a trusted partner in the ever-evolving landscape of Web3.
Role Mission
We are looking for an experienced and skilled IT Administrator to join our Operations team. In this role, you will be responsible for the maintenance, configuration, and reliable operation of our computer systems. Your primary focus will be ensuring that our internal systems consistently meet the performance, uptime, resource, and security requirements necessary to support our users and organizational goals. Your expertise will be key in optimizing system reliability and ensuring seamless IT operations across the company.
What You’ll Do:
- Handle IT onboarding and offboarding of employees;
- Handle user identities, access rights, and controls;
- Provide technical support to end-users and resolve complex technical issues;
- Introduction of new technologies and updates, evaluation of company’s technical configurations for further improvement or purchase.
- Manage and maintain inventory of company assets, including endpoints, information systems, subscriptions, and licenses;
- Provide a single point of contact for employees for IT service activities, problems, and incidents;
- Support requests and incidents in the help desk ticketing system;
- Continuously monitor security alerts, investigate suspicious activities, and respond to security incidents promptly;
It’s a Match If You Have:
- Bachelor's degree in Information Security, Computer Science, Information Technology, or a related field;
- 2-3 years of experience in network security, IT security, or a related field, with specific experience in implementing and managing IT infrastructures;
- Hands-on experience in security systems, including firewalls, intrusion detection systems, mobile device management systems, anti-virus software, authentication systems, log management, content filtering, etc.
- Strong knowledge of macOS operating systems;
- Experience in administering cloud-based systems, including Google Workspace, Jira, Slack, and other similar platforms;
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
- A strong aptitude for identifying issues, analyzing problems, and implementing effective solutions;
- The ability to clearly and effectively communicate technical information to both technical and non-technical team members;
- B1-B2 level of English.
- Comfortable with working remotely, across different time zones;
Nice to have:
- Knowledge or proven experience of cybersecurity frameworks, standards, and best practices (e.g., ISO 27001, SOC2, CIS18).
You Will Have Access To:
- Medical Insurance: Comprehensive coverage with flexibility to suit individual needs.
- Health and Wellness Compensation: Reimbursement for sports, yoga, mental health, home office set-up and other wellness activities to promote a healthy lifestyle.
- High-End Equipment: Provision with a high-end laptop, monitor, and any additional IT equipment needed to support your work.
- Co-working Space Reimbursement: Reimbursement of co-working space expenses for Ukrainian team members, ensuring a comfortable and productive work environment.
- Learning and Development Budget: Generous budget allocated for your learning and development activities.
- Book and Subscription Compensation: Reimbursement for professional and self-development books and subscriptions to enhance your knowledge and skills.
- Budget for Global Gatherings: Enjoy the opportunity to attend gatherings in various global locations with a dedicated budget to facilitate these experiences.
- Remote-first Model: Opportunity to work in a remote-first model with teams distributed globally, enabling flexibility and collaboration across borders
Why You'll Love Working Here:
Our values shape everything we do:
Foster Excellence
- Deliver Superior Results: Set ambitious goals, seek efficient solutions, and consistently improve.
- Critical Thinking: Challenge assumptions, evaluate decisions, and learn from mistakes.
- Data-Informed Decisions: Make well-balanced decisions based on data, context, and common sense.
- Zero Trust in Auditing: Question assumptions, ensure accuracy, and maintain a focus on security.
Hack the Norm
- Embrace Creativity: Innovate and challenge the status quo.
- Foster Open-Mindedness: Welcome diverse ideas and take calculated risks.
- Take Initiative in Learning: Continuously develop new skills and share knowledge.
- Adapt Quickly: Find creative solutions and repurpose assets.
- Empower Autonomy: Drive ideas to success and trust team members' expertise.
Take Ownership
- Demonstrate Commitment: Own tasks and persist in achieving goals.
- Contribute Proactively: Actively drive progress and go above and beyond.
- Keep the Word: Honor commitments to build trust and reliability.
Empower Unity
- Respect Diversity: Embrace and respect diverse perspectives.
- Communicate Effectively: Be clear, listen carefully, and manage communications efficiently.
- Work as a Team: Support colleagues and maintain a positive atmosphere.
Be Ethical Hackers
- Act with Integrity: Uphold ethical standards in all interactions.
- Make Right Decisions: Build trust through accountability and respect.
- Support Ethical Practices: Advocate for ethics in cybersecurity and protect privacy.
Join us in shaping a positive and engaging work culture at Hacken!
