The Gogoprint success story: Driving 28% more in-platform design activity in 2 months
Gogoprint transformed its customer experience by seamlessly integrating the VistaCreate API Suite, resulting in a 28% increase in users designing within the platform and a 35% reduction in time-to-design.
This integration empowered customers to create high-quality, print-ready designs directly on Gogoprint’s platform—eliminating reliance on external design tools and streamlining the entire ordering process.
About Gogoprint
Gogoprint is a leading online printing company in Southeast Asia, offering a wide range of print products, including business cards, flyers, and brochures across Singapore, Malaysia, and Thailand. The company’s mission is to make high-quality printing accessible to businesses of all sizes by providing a user-friendly platform where customers can design and order print products online.
Challenges & limitations
Before integrating the VistaCreate API Suite, Gogoprint relied on an outdated legacy design tool that no longer met user expectations. Customers often had to create their designs using external software and then re-upload them to the platform—a process that was time-consuming and disrupted workflow.
Key pain points
- Outdated features and unintuitive UX limited creativity and customization.
- Having to design externally and re-upload disrupted the user experience.
- Missing print-optimized templates made producing professional-quality materials difficult.
- No integration with popular platforms hindered efficiency and engagement.
Gogoprint’s goal was to improve the user journey and increase customer satisfaction by embedding a modern design tool that could meet growing expectations.
Solution
To address these issues, Gogoprint integrated the VistaCreate API Suite into its platform—customized specifically to support print-ready templates, flexible editing features, and a seamless workflow from design to order submission. The key objectives were to:
- Replace the legacy editor with a modern, intuitive design interface.
- Increase engagement by offering customizable, print-ready templates.
- Accelerate the path from design to order submission.
With the VistaCreate API Suite, Gogoprint delivered the solution they were seeking: a user-friendly, modern design interface embedded directly in the platform, complete with high-quality templates optimized for print.
The API was customized to meet Gogoprint’s specific needs, including the integration of print-ready design templates, enhanced customization options, and compatibility with popular design platforms.
With a small team, we cannot ship new features as fast as we would like. VistaCreate API allowed us to provide a modern design tool without building it from scratch, transforming the customer experience and boosting engagement.
— Christy Philip, Marketing Executive at Gogoprint
Results & impact
Within just a few months of launching the new design interface, Gogoprint saw measurable improvements across key metrics:
The number of designs created using the integrated editor increased by 28%.
Time-to-design decreased by 35%, streamlining the process from creation to order.
Since we enabled our users to create professional-quality print materials directly on our platform, we’ve seen a notable increase in design engagement and 5% increase in order completion rates.
— Christy Philip, Marketing Executive at Gogoprint
Final thoughts
The VistaCreate API Suite has played a crucial role in transforming Gogoprint’s product offering. By embedding intuitive, professional design tools directly into the platform, the company has improved efficiency, enhanced the user experience, and boosted customer engagement.
With this integration, Gogoprint not only streamlined its internal processes but also positioned itself as a one-stop solution for both design and print—delivering on its mission to make high-quality printing easier and more accessible than ever before.
