Account Manager

About the Role

We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations.

This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management

• Manage and grow a portfolio of ~50 existing clients
  
• Build and maintain long-term relationships with key stakeholders
  
• Proactively follow up with low-engagement clients
  
• Identify decision-makers and ensure consistent communication
  
• Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions).
  
• Clear, structured, and effective communication skills.
  

2. Payments & Renewals

• Monitor payment timelines and proactively follow up
  
• Avoid overdue invoices
  
• Work closely with clients to ensure timely contract renewals
  
• Handle payment delays professionally while maintaining strong relationships
  

3. Documentation

• Prepare and manage contracts, acts, addendums, and other legal documents
  
• Participate in tenders: collect, prepare, and submit required documentation
  
• Ensure accuracy and compliance with client requirements (especially public sector)
  

4. Account Growth

• Identify upsell and cross-sell opportunities
  
• Support clients in maximizing value from YouScan
  
• Contribute to retention and revenue growth
  

5. Internal Coordination

• Collaborate with Sales, Support, and Finance teams
  
• Maintain accurate records in CRM
  
• Track client status, risks, and next steps
  

Work schedule: 5/2 — Mon-Fri, 10:00 – 19:00 (Kyiv time).

Location - Ukraine!

Required Skills & Experience

Must-have:

• 2+ years of experience in Account Management / Customer Success (B2B SaaS must!) in IT. Not sales!
  
• Experience in managing payments and signing contracts is required
  
• Experience working with banks, enterprises, or public sector clients
  
• Strong follow-up and negotiation skills (especially around payments)
  
• High level of organization and attention to detail
  
• Ability to manage multiple clients simultaneously
  
• Experience working with contracts and documentation
  

Important:

• Ability to work with low-response / hard-to-reach clients
  
• Persistence and ownership mindset
  
• Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients.
  
• Time management and prioritization skills
  

Nice-to-have:

• Experience with tenders
  
• Experience working with the Kazakhstan and Ukraine markets
  
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus.
  
• English (intermediate+)
  

Ideal Candidate Profile

• Structured and process-driven
  
• Persistent and not afraid of follow-ups
  
• Comfortable with routine and documentation-heavy work
  
• Able to balance client service with business goals (payments, renewals)
  

What we offer

• Access to modern tools and best practices for customer support and product development.
  
• Training and professional development opportunities.
  
• Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks.
  
• Unlimited paid vacation and sick leave (Unlimited Leave Policy).
  
• Hybrid work with an office in Kyiv or fully remote.
  
• A 4-day workweek during the summer.
  
• Working in an ethical company with a strong market reputation and a solid internal culture.