AI Chatbot Builder

Overview

Website: https://ioni.ai/

Industry: Generative AI, Chatbots, SaaS

Location: Spain, Ukraine, EU

Team: Python Developer, AI/ML Engineer, React Developer, Node Developer, Project Manager, QA Engineer, CTO‍

Timeline: 3 months for MVP, currently ongoing.‍

Services: Business Analysis, Discovery Phase, UI/UX Design, Web Development, ML/AI Development, Quality Assurance, Project Management‍

Tech Stack: Python, Javascript, React, Node, ChromaDB, GPT 3.5, GPT 4.0‍

Problem: Businesses allocate significant resources to customer support agents, yet the quality of the support they deliver often falls short of expectations.‍

Product: AI Chatbot that automatically replies to customers' inquiries within provided information to the knowledge base. ‍

Result: The product provides ability to generate accurate and timely answers to a wide range of inquiries, both common and uncommon, contributes to a positive customer experience.


Challenge

In the conventional customer support workflow, agents rely on templates crafted within the Customer Experience Management (CXM) system, primarily tailored to address the most frequently encountered questions from customers. These templates are stored within a database and are typically accessed through the use of tags and descriptions. However, this process of creating templates and subsequently searching for the appropriate one can often consume a significant amount of valuable time, potentially hampering the efficiency of customer support operations.

This is where IONI steps in as a transformative solution. By leveraging advanced Conversational AI technology, IONI introduces a more streamlined approach to template-based responses. It conducts a contextual analysis, allowing it to quickly discern the relevant information from the knowledge base or any other trusted source. With this valuable insight, this AI chat bot autonomously generates draft answers, sparing agents from the laborious task of manual template creation and search.

In essence, IONI becomes a valuable ally to support teams, reducing the time and effort traditionally required for template management. This not only improves the efficiency of customer service interactions but also frees up agents to focus on more complex and value-added tasks, ultimately enhancing the overall customer experience.

Product

IONI is an AI Chatbot Builder with an integrated Generative AI algorithm that analyzes provided data and returns necessary information requested by the user. There are many values that IONI can give your business, such as:

  1. Efficient Customer Support: IONI's AI Chatbot Builder streamlines customer support by swiftly analyzing data and providing users with the requested information, ensuring quick and efficient responses to their inquiries.
  2. Enhanced User Experience: With an integrated Generative AI algorithm, IONI elevates the user experience by offering accurate and relevant information, fostering positive interactions and satisfaction.
  3. Time and Resource Savings: By automating information retrieval, IONI helps businesses save time and resources, allowing them to allocate their workforce more effectively and focus on strategic initiatives.

IONI offers a time-saving and effortless template management feature, empowering support teams to streamline their processes. This enhancement not only optimizes customer service efficiency but also liberates agents to concentrate on higher-value tasks, resulting in an enriched customer experience.

IONI allows users to enjoy different possibilities:

AI Chatbot Widget

The feature allows you to create, customize and personalize AI Chat Widget. You may set up Barding, CTA options and other settings. It can be easily integrated to your website or landing page by inserting pre-made custom code.

‍Conversations

This feature shows all your chatbot's conversations with the customers and provides possibility to respond to those customers, who left the contact data. It also helps you to analyze the answers and see whether the chatbot provided the required information or you need to add or edit some data in your Knowledge Base.

‍Knowledge Base

This feature allows you to add, search and edit the data in your Knowledge Base. You may upload it by individual URL, HTML or Text options.

‍Collecting Leads & Multi-language Support

In case your chatbot can’t find the necessary information in your Knowledge Base, you may instruct it with a different CTAs. E.g., ask customer to leave name & email, ask customer to book a call with your team or anything else that is needed for your business.

Responsive Application

IONI s not limited to desktop use; it is also fully mobile adaptive and responsive. Users can engage with the chatbot seamlessly on a variety of devices, ensuring a consistent and user-friendly experience whether they are using a desktop computer or a mobile device. This adaptability allows for accessibility and convenience, making IONI a versatile tool for businesses and individuals seeking efficient and effective AI-driven interactions.

Result

By using ioni, you can quickly create replacements for existing templates for popular requests, while also building a repository of draft answers for less common inquiries as the process is automatic.

As a result:

  • No need to spend time creating templates as they are generated automatically.
  • No need to spend time searching for templates.
  • Agents have more time and can handle more inquiries within the same period, leading to a reduced need for personnel to handle customer queries.

This, in turn, helps to decrease the department's expenses.

We are really proud of our work. The product has already earned recognition as the "Product of the Day" on Product Hunt.

The result is a high level of customer satisfaction due to the combination of speed and quality in providing responses. The ability to generate accurate and timely answers to a wide range of inquiries, both common and uncommon, contributes to a positive customer experience.

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